Last updated: October 2026
1. Our commitment
Every order is produced to the approved drawing and specification, and checked for dimensions, seams and loop strength before shipment. Third-party inspection is welcome.
2. How to report a problem
- Notify us in writing within 30 days of receiving the goods.
- Include the order number, quantity affected, photos or videos, and how the bags were filled and handled.
- Keep affected bags and samples until the claim is reviewed.
3. How we handle claims
We acknowledge your claim within 2 business days and agree on the result after investigation. Confirmed defects are settled by replacement, credit on the next order or refund of the affected quantity.
4. What is not covered
- Use above the safe working load or outside the stated safety factor.
- Reuse of single-trip bags.
- Damage from improper filling, lifting, storage, UV exposure beyond rating, or transport.
- Claims received after the notice period.